With Speechtek 2012 just around the corner on August 13-15 in New York City, we wanted to let you know that Interactions will again be a sponsor of this event. Interactions will have booth #513 right in the center of Exhibit Hall.
Please stop by and see us and take a few minutes to hear how our Virtual Assistant applications set us apart from traditional speech solutions. Over the last year, we’ve added lots of new customers, advanced our technology, and listened & learned from our customers about what the market really needs. www.speechtek.com
Additionally, if you plan on being in attendance, make sure to stop by one of the sessions below!
Monday, August 13th, 10:15AM – 11:00AM
Customer Opinions of IVR – C101
Phil Gray, EVP, Marketing and Business Development, Interactions Corporation
Liel Liebovitz, Visiting Assistant Professor of Media, Culture, and Communication, New York University
Customer dread and hatred of IVR systems are the subject of many cartoons, comedy skits, and stories in the popular press, yet those of us in the industry know that telephone self-service can be done well. Understanding what customers really think is often a matter of conjecture, but in this session you have the opportunity to hear the results of a rigorous academic study on customer opinions of IVR systems. Join us for an exploration of what really matters to customers in successful and accepted telephone automation.
Monday, August 13th, 2:15PM – 3:00PM
The Role of Agents in Successful Cross-Channel Experiences – A104
Yoryos Yeracaris, CTO, Interactions Corporation
James Sonnick, EVP, Product Marketing, Soleo Communications
No matter how sophisticated self-service systems become, there will always be a need for human agents to cover complex and uncommon customer requests. Yeracaris presents a method designed to help automation and human agents work together seamlessly to provide superior service to customers. Sonnick discusses the relative impact of human agents and speech technology in sales conversion rates.
If you’d like to set up a specific time to talk, have a cup of coffee or see a demo, please email Linda Mockbee at firstname.lastname@example.org
We look forward to seeing you there!