Exciting news over here. We’re beginning to roll out a series of genericized business cases that go into detail about the financial and customer experience impact that our clients in each vertical experience with an Interactions Virtual Assistant. Since the dawn of customer care, we’ve all been promised an improved experience while reducing operational expenses. For the most part, we’ve been let down. The expectation is that if a customer care project is saving you money, your customer experience will suffer and if a project’s goal is to improve customer experience, it’ll cost you a premium.
We’ve cracked the code and we want to show you how it’s done. Our first business case is targeted towards the Communication Service Providers (CSP) industry. We’ve had plenty of experience with CSPs and the affect of granularly routing with “How may I help you?” resonates hugely with our clients – whether its the operational savings yielded from a reduction in misrouted calls or the customer experience improvement that comes from allowing your customers to speak freely and get the answers they need easily and quickly.
You can download the business case using the link below. Additionally, you can share your thoughts about the CSP business case using the hashtag #cspbizcase.
Our next business case in the series will be Medicare Enrollments. It’s a fascinating use case – automating voice-based medicare enrollments is something no vendor has attempted in the past and we’re knocking it out of the park. We’ll be reviewing the business case during our April 2nd webinar entitled Automated Medicare Enrollments: Insane or Brilliant. Click HERE to register for the webinar today.