About us

Customer Care Starts Here

An innovative, venture-backed company with headquarters in Boston, Interactions is truly transforming the world of customer engagement. Deployed by some of the world’s biggest brands, our patented technology incorporates real understanding into the full range of self-service and interactive systems, empowering customer care organizations to assist in sales, technical support, and service.

Unlike other speech recognition or Web customer care solutions, our technology integrates a layer of human understanding that turns every interaction into a positive customer experience. Whatever the application, Interactions is a proven, intuitive communications catalyst that provides quick performance, increased automation, extensive data capture, and transactional pricing.

Tomorrow’s customer will hold companies to a higher standard of care, accessibility, and service – Interactions is helping companies meet and exceed that standard today. Learn more about: our solutions, the industries in which we operate, or head over to our blog to learn more about the future of customer care.