Blog

October 17, 2014

Contact Centers Cuddle Up to Intelligent Virtual Assistants

If your company isn’t familiar with intelligent virtual assistant (IVA)…
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October 15, 2014

CEO Interview: Mike Iacobucci of Interactions

For many in attendance at FinovateSpring 2014 in San Jose…
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August 21, 2014

What your IVR doesn’t want you to know

In a recent study of 2,000 adults, IVR was voted…
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August 13, 2014

Interactions nominated for Telecom Council 2014 SPIFFY Award

We’re thrilled to announce today that we’ve been nominated for…
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July 31, 2014

Optimize Vendor-Customer Relationships Through Success-Based Pricing

New research indicates that traditional speech-based self-service over the phone…
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July 23, 2014

The 2 Step Guide to Fixing Containment

The best and most consumer friendly Interactive Voice Response (IVR)…
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July 13, 2014

It’s time to accept responsibility for your IVR

There is a customer service revolution afoot. Consumers will no…
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July 8, 2014

5 Reasons Why Your Customers Want to Talk to a Human

Guest Blog by Jeff Kirchick, VP Enterprise Sales, NextCaller  …
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May 14, 2014

Watch our demo video from FinovateSpring 2014

It’s here! Check out the demo we gave to over…
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May 14, 2014

Most Innovative Tech Company of the Year?

We think so, but on Friday, June 13th we’ll find…
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