Blog

May 14, 2015

Interactions named finalist in the 2015 American Business Awards

We are happy to announce that we’ve been named a…
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May 14, 2015

Enterprises playing catch-up to rising customer expectations

The speed at which customer expectations rise now outpaces the…
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April 24, 2015

Customer Experience is Really Simple

Customer Experience is really simple.  There are many KPI’s, SLA‘s and survey…
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April 7, 2015

Delivering Service with An Artificial Intelligence Touch

In 2004, futurist Erwin Van Lun, CEO and founder of…
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March 4, 2015

Easing Customers’ IVR Journeys

When it comes to caller intent, less is more.  …
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February 25, 2015

The 2015 Customer Experience Shift

As we move further into 2015, there are three important…
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February 12, 2015

The Interface of Things: A Universal Remote for Your Life

When was the last time you tried to use the…
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October 23, 2014

Putting the “I” in IVR with Virtual Assistants

There are countless reasons for calling customer service centers. Perhaps…
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October 17, 2014

Contact Centers Cuddle Up to Intelligent Virtual Assistants

If your company isn’t familiar with intelligent virtual assistant (IVA)…
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October 15, 2014

CEO Interview: Mike Iacobucci of Interactions

For many in attendance at FinovateSpring 2014 in San Jose…
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