April 25, 2013
Note from the CEO
Boston is a tough city. Being born and raised in…
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April 3, 2013
[Webinar On Demand] Automated Medicare Enrollments: Insane or Brilliant?
Here’s your challenge: How do you handle hundreds of thousands…
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March 12, 2013
It’s here: the launch of our business case series
Exciting news over here. We’re beginning to roll out a…
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February 1, 2013
The IVR is dead … Long live the IVA!
By Lionel Boscher This article has been translated and…
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January 17, 2013
Does the IVR have an impact on loyalty improvement?
By Dan Fox, Marketing Manager Bruce Temkin, in a…
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October 31, 2012
The Shackles of Automated Systems
The Shackles of Automated Systems By: Dave Parkinson COO, Interactions Corporation…
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October 14, 2012
Whitepaper: Conversational Commerce – IVRs Take on New Tasks by Dan Miller
By Dan Miller, Senior Analyst – Opus Research “According to…
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September 6, 2012
Much Happens in Social Media. Why No Customer Service?
This is a guest blog by Sumair Dutta, Research Director, Service…
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August 31, 2012
Watch: Customer Opinions of IVR (SpeechTEK 2012)
Customer Opinions of IVR (SpeechTEK 2012) from Interactions Corporation on…
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July 12, 2012
See you at SpeechTEK 2012!
With Speechtek 2012 just around the corner on August 13-15…
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