Blog

March 4, 2015

Easing Customers’ IVR Journeys

When it comes to caller intent, less is more.  …
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February 25, 2015

The 2015 Customer Experience Shift

As we move further into 2015, there are three important…
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February 12, 2015

The Interface of Things: A Universal Remote for Your Life

When was the last time you tried to use the…
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October 23, 2014

Putting the “I” in IVR with Virtual Assistants

There are countless reasons for calling customer service centers. Perhaps…
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October 17, 2014

Contact Centers Cuddle Up to Intelligent Virtual Assistants

If your company isn’t familiar with intelligent virtual assistant (IVA)…
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October 15, 2014

CEO Interview: Mike Iacobucci of Interactions

For many in attendance at FinovateSpring 2014 in San Jose…
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August 21, 2014

What your IVR doesn’t want you to know

In a recent study of 2,000 adults, IVR was voted…
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August 13, 2014

Interactions nominated for Telecom Council 2014 SPIFFY Award

We’re thrilled to announce today that we’ve been nominated for…
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July 31, 2014

Optimize Vendor-Customer Relationships Through Success-Based Pricing

New research indicates that traditional speech-based self-service over the phone…
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July 23, 2014

The 2 Step Guide to Fixing Containment

The best and most consumer friendly Interactive Voice Response (IVR)…
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