Interactions http://www.interactions.net Redefine Self-Service with a Virtual Assistant Fri, 24 May 2013 13:58:38 +0000 en-US hourly 1 Note from the CEO http://www.interactions.net/2013/04/note-from-the-ceo-2/ http://www.interactions.net/2013/04/note-from-the-ceo-2/#comments Thu, 25 Apr 2013 15:53:48 +0000 interactions http://www.interactions.net/?p=1127 Boston is a tough city. Being born and raised in...
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]]> http://www.interactions.net/2013/04/note-from-the-ceo-2/feed/ 1 [Webinar On Demand] Automated Medicare Enrollments: Insane or Brilliant? http://www.interactions.net/2013/04/webinar-on-demand-automated-medicare-enrollments-insane-or-brilliant/ http://www.interactions.net/2013/04/webinar-on-demand-automated-medicare-enrollments-insane-or-brilliant/#comments Wed, 03 Apr 2013 19:19:55 +0000 interactions http://www.interactions.net/?p=1090 Here’s your challenge: How do you handle hundreds of thousands...
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]]> http://www.interactions.net/2013/04/webinar-on-demand-automated-medicare-enrollments-insane-or-brilliant/feed/ 0 It’s here: the launch of our business case series http://www.interactions.net/2013/03/its-here-the-launch-of-our-business-case-series/ http://www.interactions.net/2013/03/its-here-the-launch-of-our-business-case-series/#comments Tue, 12 Mar 2013 15:37:26 +0000 interactions http://www.interactions.net/?p=1048 Exciting news over here. We’re beginning to roll out a...
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]]> http://www.interactions.net/2013/03/its-here-the-launch-of-our-business-case-series/feed/ 0 The IVR is dead … Long live the IVA! http://www.interactions.net/2013/02/the-ivr-is-dead-long-live-the-iva/ http://www.interactions.net/2013/02/the-ivr-is-dead-long-live-the-iva/#comments Fri, 01 Feb 2013 16:17:04 +0000 interactions http://www.interactions.net/?p=996 By Lionel Boscher   This article has been translated and...
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]]> http://www.interactions.net/2013/02/the-ivr-is-dead-long-live-the-iva/feed/ 1 Does the IVR have an impact on loyalty improvement? http://www.interactions.net/2013/01/does-the-ivr-have-an-impact-on-loyalty-improvement/ http://www.interactions.net/2013/01/does-the-ivr-have-an-impact-on-loyalty-improvement/#comments Thu, 17 Jan 2013 11:09:29 +0000 interactions http://www.interactions.net/?p=947 By Dan Fox, Marketing Manager   Bruce Temkin, in a...
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]]> http://www.interactions.net/2013/01/does-the-ivr-have-an-impact-on-loyalty-improvement/feed/ 0 The Shackles of Automated Systems http://www.interactions.net/2012/10/the-shackles-of-automated-systems/ http://www.interactions.net/2012/10/the-shackles-of-automated-systems/#comments Wed, 31 Oct 2012 16:27:45 +0000 interactions http://www.interactions.net/?p=876 The Shackles of Automated Systems By: Dave Parkinson COO, Interactions Corporation...
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]]> http://www.interactions.net/2012/10/the-shackles-of-automated-systems/feed/ 0 Whitepaper: Conversational Commerce – IVRs Take on New Tasks by Dan Miller http://www.interactions.net/2012/10/whitepaper-conversational-commerce-ivrs-take-on-new-tasks-by-dan-miller/ http://www.interactions.net/2012/10/whitepaper-conversational-commerce-ivrs-take-on-new-tasks-by-dan-miller/#comments Sun, 14 Oct 2012 15:50:42 +0000 blueluna http://www.interactions.net/?p=341 By Dan Miller, Senior Analyst – Opus Research “According to...
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]]> http://www.interactions.net/2012/10/whitepaper-conversational-commerce-ivrs-take-on-new-tasks-by-dan-miller/feed/ 0 Much Happens in Social Media. Why No Customer Service? http://www.interactions.net/2012/09/much-happens-in-social-media-why-no-customer-service/ http://www.interactions.net/2012/09/much-happens-in-social-media-why-no-customer-service/#comments Thu, 06 Sep 2012 13:08:38 +0000 interactions http://www.interactions.net/?p=784 This is a guest blog by Sumair Dutta, Research Director, Service...
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]]> http://www.interactions.net/2012/09/much-happens-in-social-media-why-no-customer-service/feed/ 0 Watch: Customer Opinions of IVR (SpeechTEK 2012) http://www.interactions.net/2012/08/watch-customer-opinions-of-ivr-speechtek-2012/ http://www.interactions.net/2012/08/watch-customer-opinions-of-ivr-speechtek-2012/#comments Fri, 31 Aug 2012 13:38:49 +0000 interactions http://www.interactions.net/?p=741 Customer Opinions of IVR (SpeechTEK 2012) from Interactions Corporation on...
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]]> http://www.interactions.net/2012/08/watch-customer-opinions-of-ivr-speechtek-2012/feed/ 0 See you at SpeechTEK 2012! http://www.interactions.net/2012/07/see-you-at-speechtek-2012/ http://www.interactions.net/2012/07/see-you-at-speechtek-2012/#comments Thu, 12 Jul 2012 15:34:48 +0000 blueluna http://www.interactions.net/?p=331 With Speechtek 2012 just around the corner on August 13-15...
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