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	<title>Interactions</title>
	<link>http://www.interactions.net</link>
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		<title>Don&#8217;t contain callers&#8230; help them.</title>
		<description><![CDATA[The truth is, the best and most consumer friendly IVR systems save callers time by easily answering the questions most frequently asked, and by connecting callers with the best available agent for more complex inquiries. The problem is, most IVRs simply don’t do this well. Consumers call the companies with whom they do business to [...]]]></description>
		<link>http://www.interactions.net/dont-contain-me-help-me</link>
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		<title>Guest Post by Aberdeen Group&#8217;s Sumair Dutta: Does IVR work for you?</title>
		<description><![CDATA[// This entry was originally posted on the Aberdeen Blog, available here // Aberdeen’s Service Management research has revealed how customer satisfaction plays a vital role in driving loyalty, retention and increased profitability. In Aberdeen’s State of Service Management: Forecast for 2012 research (January 2012), organizations reporting a 90%+ level of customer satisfaction revealed significantly [...]]]></description>
		<link>http://www.interactions.net/guest-post-by-aberdeen-groups-sumair-dutta-does-ivr-work-for-you</link>
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		<title>OnDemand Webinar: The Changing Voice of Customer Service</title>
		<description><![CDATA[WATCH NOW The Changing Voice of Customer Service Co-Presented with Best Western International and Aberdeen Group Recording Date: January 18, 2012 at 9:00 AM PST &#124; 12:00 PM EST &#124; 5:00 PM UK Time While newer support channels such as social media and chat dominate the headlines, voice-based interactions in the contact center still dominate [...]]]></description>
		<link>http://www.interactions.net/ondemand-webinar-the-changing-voice-of-customer-service</link>
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		<title>Join us for a Webinar on January 18th!</title>
		<description><![CDATA[The Changing Voice of Customer Service Co-Presented with Best Western International and Aberdeen Group When: January 18, 2012 at 9:00 AM PST &#124; 12:00 PM EST &#124; 5:00 PM UK Time REGISTER HERE While newer support channels such as social media and chat dominate the headlines, voice-based interactions in the contact center still dominate the [...]]]></description>
		<link>http://www.interactions.net/join-us-for-a-webinar-on-january-18th</link>
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		<title>SOCAP Welcomes Interactions Corporation as its Newest Member</title>
		<description><![CDATA[BOSTON – December 7th, 2011 Interactions Corporation joins the ranks of over 2,000 consumer-centric members of SOCAP International, the global community of customer relationship experts. The SOCAP organization consists of prominent brands representing multiple industries in customer care. Through its conversational self-service system, Interactions delivers a revolutionary experience to millions of consumers each month for [...]]]></description>
		<link>http://www.interactions.net/socap-welcomes-interactions-corporation-as-its-newest-member</link>
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		<title>IVR: Pet Peeve or Dealbreaker?</title>
		<description><![CDATA[This entry was originally posted on the blog of Customer Loyalty Expert, Myra Golden. You can view the original posting here I’ve often heard it said that every customer relationship should be considered a marriage between the company and the consumer. I can’t agree more. There are as many different types of marriages as there [...]]]></description>
		<link>http://www.interactions.net/ivr-pet-peeve-or-dealbreaker</link>
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		<title>IVR Relinquishes the Gatekeeper Role</title>
		<description><![CDATA[Nancy Jamison, an independent market analyst at Jamison Consulting, wrote a fantastic piece about Interactions for her Voice Vault column in Speechtech Magazine&#8217;s November/December issue, entitled IVR Relinquishes the Gatekeeper Role. Check out the article here. Nancy&#8217;s areas of expertise include unified communications, speech technologies, contact centers, and social media as it applies to those [...]]]></description>
		<link>http://www.interactions.net/ivr-relinquishes-the-gatekeeper-role</link>
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		<title>Note from the CEO</title>
		<description><![CDATA[Once in a blue moon, I get the opportunity to sit back for a few moments, and reflect on the progress this company has made to date. We can all appreciate the dedication of the Interactions team and the true passion everyone has for our work here. When I joined Interactions, there was an incredible [...]]]></description>
		<link>http://www.interactions.net/note-from-the-ceo</link>
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		<title>Deploying Your Automated Systems Right Can Lead to Customer Delight!</title>
		<description><![CDATA[I am excited as an experienced contact center sales professional to be joining an organization that enables “customer delight” with every client! Having worked at companies like ROLM, Aspect Telecommunications, Witness Systems, NICE Systems and others, I have experienced first hand the “vendor promise” of delivering customer satisfaction, and the challenges and obstacles that invariably [...]]]></description>
		<link>http://www.interactions.net/deploying-your-automated-systems-right-can-lead-to-customer-delight</link>
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		<title>Interactions Corporation Selects David Parkinson to Fill New COO Position</title>
		<description><![CDATA[BOSTON, Oct. 19, 2011 /PRNewswire/ &#8212; Interactions Corporation, provider of the most natural, conversational automated systems for customer care, announced today that David Parkinson has joined the company as Chief Operating Officer. Parkinson, who brings more than 25 years of executive experience, will be responsible for end-to-end client relationships, which includes professional services, sales, and [...]]]></description>
		<link>http://www.interactions.net/interactions-corporation-selects-david-parkinson-to-fill-new-coo-position</link>
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