In support of our commitment to providing a superior self-service experience for the hospitality, travel, and entertainment industries, Interactions will be one of the platinum sponsors of the 26th Annual International Association of Reservation Executives (IARE) Conference 2011 occurring from September 11-13th in Las Vegas, NV!

If you plan on attending, make sure to check out “Revitalizing Your IVR: How to Improve the Experience From Your Customer’s Perspective” presented by Interactions’ EVP of Marketing, Phil Gray, and one of our hospitality customers on September 12th:

“Interactive Voice Response (IVR) is one of the primary channels in customer care
delivery. These systems have become an important way for companies to
lower costs, expand service capacity, and extend hours. However,
research has shown that consumers view IVR systems unfavorable relative
to live agents and other self-service channels.

Join us for an interactive session that will highlight a recent market
research study regarding consumers’ perception towards IVR systems. The
session will also facilitate a discussion and generate strategies for
improving the IVR experience and effectiveness for reservation focused
contact centers.”

Key Take-Aways:

• Knowledge about consumer’s actual perceptions towards IVR systems
• Trends which are impacting IVR effectiveness
• Approaches for solving the customer experience challenge with IVR systems and improving the effectiveness

IARE, Flamingo Las Vegas Hotel, Las Vegas, NV www.IARE.com
Registration Link: https://www.iare.com/i4a/ams/publicLogin.cfm
We look forward to seeing you there!

If you have any questions regarding IARE 2011, feel free to reach out to:
Linda Mockbee
lmockbee@interactions.net
703-542-5344