Interactions is a sponsor of Frost & Sullivan’s 7th Annual Customer Contact 2011 West being held in Coronado, California from Sunday, October 23rd, 2011 to Wednesday, October 26th, 2011! If you plan on being in attendance, make sure to stop by our showcase on Tuesday, October 25th at 10:45AM Pacific Time:

Revitalizing IVR: How to Improve the Experience from Your Customer’s Perspective

Phil Gray, Executive Vice President, Marketing and Business Development, Interactions Corporation

Join us for an interactive session that will highlight a recent market research study regarding consumers’ perception towards IVR systems. The session will also facilitate a discussion and generate strategies for improving the customer experience and effectiveness of IVR.

Key Take-Aways:

Knowledge about consumer’s actual perceptions towards IVR systems
Trends which are impacting IVR effectiveness
Approaches for solving the customer experience challenge with IVR systems

Loews Coronado Bay
4000 Coronado Bay Road
Coronado, California 92118
619-424-4000

Also, make sure to check out Phil Gray’s featured articles on Frost & Sullivan.
We look forward to seeing you there!

Customer Contact West 2011 Registration Page

If you have any questions regarding Customer Contact 2011, West, feel free to reach out to:
Linda Mockbee
lmockbee@interactions.net