Media

There is always something buzzing at Interactions. See our latest news, press releases, events we’re attending, and keep up with our blog.

Events

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October 19 - 22, 2014

Frost & Sullivan Customer Contact 2014, West

Join us at Frost & Sullivan’s 10th Annual Customer Contact...

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November 5, 2014

2014 Customer Care Leadership Forum: Fall Event (New York)

Join us at the 2014 Argyle Customer Care Leadership Forum...

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November 20, 2014

2014 Customer Care Leadership Forum (Atlanta)

Join us at the 2014 Argyle Customer Care Leadership Forum...

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Blog

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October 17, 2014

Contact Centers Cuddle Up to Intelligent Virtual Assistants

If your company isn’t familiar with intelligent virtual assistant (IVA)...

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October 15, 2014

CEO Interview: Mike Iacobucci of Interactions

For many in attendance at FinovateSpring 2014 in San Jose...

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August 21, 2014

What your IVR doesn’t want you to know

In a recent study of 2,000 adults, IVR was voted...

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In The News

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August 5, 2014

IVR Continues to Spark Interest in Utilities

Across the utilities industry, several factors are making customer service...

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May 16, 2014

TXU Energy Tells Customers: Our Efforts are ‘Inspired by You’

DALLAS–(BUSINESS WIRE)–Whether it’s adding hours to the TXU Energy Free...

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April 8, 2014

Meet Ivy: the Welcoming New Voice of TXU Energy

Newest around-the-clock customer care option provides seamless service with ultra-human...

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Press Releases

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September 18, 2014

Interactions Corporation wins STEVIE® Award for Most Innovative Tech Company in 2014 American Business Awards

SAN FRANCISCO, CALIFORNIA – September 18, 2014 – Interactions Corporation...

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September 3, 2014

Interactions Wins 2014 Speech Technology Excellence Award

Interactions’ Virtual Assistant Honored for Third Consecutive Year   BOSTON,...

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