Interactions’ Virtual Assistant services recognized for industry-leading robotics innovation
BOSTON, Sept. 18, 2012 /PRNewswire/ – On Thursday, September 13th, Interactions Corporation, provider of the most natural conversational automated systems for customer care, was named a winner at the 2012 Mass Technology Leadership Awards. Interactions was awarded “Innovative Technology of the Year: Robotics” for its Virtual Assistant services. Winners were announced in sixteen categories at the Renaissance Waterfront Hotel in Boston, MA. Interactions was joined by hundreds of the best and brightest in the Massachusetts technology community.
“Massachusetts is home to an amazing array of leading technology companies setting pace for innovation across the world,” said Tom Hopcroft, President and CEO of MassTLC. “We are excited to recognize Interactions Corporation as one of those leaders.”
Winners were selected by a committee of 55 executives, investors, analysts, media, and thought leaders. The Innovative Technology of the Year: Robotics award recognizes industry-leading technology innovation in the field of robotics and raises awareness for and spurs growth of the region’s thriving robotics industry.
Interactions’ Virtual Assistant services break the mold of traditional automated self-service systems, allowing customers to interact as if they are speaking with a live agent. Through a remarkably adaptable and intuitive interface, Interactions provides its customers with a natural and conversational way to easily accomplish their goals, while allowing organizations to finally realize the full economic benefits of self-service.
“We are truly honored to be named the 2012 MassTLC Innovative Technology of the Year in Robotics,” said Mike Iacobucci, CEO of Interactions. “This award is a further validation that our Virtual Assistant services are altering the face of customer care and improving consumers’ lives through a touchpoint so commonly associated with frustration and annoyance.”
The Mass Technology Leadership Council is the region’s leading technology association and the premier network for tech executives, entrepreneurs, investors and policy leaders. MassTLC’s purpose is to accelerate innovation by connecting people from across the technology landscape, providing access to industry-leading content and ideas and offering a platform for visibility for member companies and their interests.
ABOUT INTERACTIONS CORPORATION:
Interactions Corporation enables companies to more effectively interact with their customers. Its patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands, including Hyatt, Humana, and Best Western, from its corporate headquarters near Boston. It has other facilities in Indiana and Texas. Learn more at www.interactions.net.
FOR INTERACTIONS CORPORATION: